Efficiency in City Government

Exploring 311-Driven Changes in City Government

Through a case study of the City of Philadelphia’s 311 service, Philly311, this paper creates new understanding about citylevel service integration enabled by a 311 service center. The papers looks at how the capabilities of 311-enabled service integration influence the city government in both citizen-facing and internal management. The analysis is based on findings from semi-structured intervi...

The Government of a Great American City

City E-Government: Scope and its Realization

Measuring the Efficiency of E-government Websites

The efficiency of e-government websites is a very crucial factor for e-government success. Users prefer sites that allow them to get their tasks done successfully and quickly. In this paper, the efficiency of the current government websites at the local self-government (district level) in India is measured using two different techniques. The techniques used here are related to time and effort. ...

E-Government Maturity, Corruption, And Eco-Efficiency

There is growing interest in the role and contribution of e-government to the level of corruption and the eco-efficiency in terms of economic prosperity and environmental degradation of nation states. In this paper, we use publicly available archival data to explore the relationships among e-government maturity, corruption, and eco-efficiency (defined in terms of economic prosperity and environ...